We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations request will not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that have been obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
Please Contactus to receive a return authorization number. Please provide us with your complete Name, Address, Phone # and your ORDER No after that return your product to the address below. We will not accept empty or almost empty bottles unless they are being returned due to a physician’s orders. Once we have received your return package, you will receive a full refund less shipping and handling charges, if applicable. We will either credit back your Credit Card, or send a check depending on your original form of payment.
A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product replacement takes more than 14 working days. A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
We try to assist them in as timely a manner as possible. Your refund will be process under 14 days. We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
NOTE: Consumer/Customer is responsible for all shipping and handling charges incurred when shipping product back to us.
Youth Factory Health & Beautty LLP
220, Titanium City Centre Mall,
Anand Nagar Road, Satellite,
Ahmedabad – 380015, India.
Tel. : +91 79403 03555